Privacy Policy for Hustle
Last Updated: July 12, 2025
Welcome to Hustle! We are a marketing agency based in the United Kingdom, dedicated to helping businesses grow their online presence. This Privacy Policy explains how Hustle ("we," "us," or "our") collects, uses, stores, and protects your personal information when you interact with our website, use our services, or share content with us.
Your privacy is paramount to us. We are committed to protecting your personal data and handling it responsibly, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Hustle is a marketing agency providing a range of online marketing services, including but not limited to, social media management, content creation, website development, advertising campaigns, and digital strategy.
2. Information We Collect
We collect various types of information to provide and improve our services, manage our business operations, and comply with legal obligations.
2.1. Personal Information You Provide to Us
This includes information you voluntarily provide when you:

• Enquire about or purchase our services.

• Communicate with us via email, phone, or online forms.

• Provide content, such as images, videos, or text, for marketing campaigns.

• Participate in surveys or promotions.

• Apply for a job with us.

The types of personal information we may collect include:

• Contact Details: Name, email address, phone number, company name, postal address.

• Account Information: Username, password (encrypted).

• Payment Information: Billing address, bank account details, credit/debit card information (processed securely by third-party payment processors, we do not store full card details).

• Client Content: Images, videos, logos, brand guidelines, text, and other creative assets that you share with us for the purpose of creating and executing marketing campaigns on your behalf.

• Communication Content: Records of your correspondence with us.

2.2. Information We Collect Automatically
When you visit our website or use our services online, we may automatically collect certain information about your device and browsing activity:

• Technical Data: IP address, browser type and version, operating system, device type, time zone setting, browser plug-in types and versions.

• Usage Data: Information about how you use our website, including pages visited, links clicked, referring/exit pages, and the dates/times of your visits.

• Cookie Data: Information collected through cookies and similar tracking technologies (please see Section 12 for more details).

2.3. Information from Third Parties
We may receive personal information about you from third parties, such as:

• Social Media Platforms: If you interact with our social media pages or link your social media accounts to our services.

• Analytics Providers: Such as Google Analytics, providing data on website traffic and user behaviour.

• Business Partners: Who may refer you to us or with whom we collaborate on projects.

• Publicly Available Sources: Information from public registers or online directories.

3. How We Use Your Information
We use your personal information for various purposes, primarily to provide our marketing services and manage our business effectively.
3.1. To Provide and Manage Our Services

• To deliver the marketing services you have requested, including creating, scheduling, and publishing content (e.g., images, text) on your behalf across various online platforms.

• To manage your account and provide customer support.

• To process transactions and send you invoices or payment confirmations.

• To communicate with you regarding your projects, updates, and service-related announcements.

3.2. For Business Operations

• To operate, maintain, and improve our website and services.

• To analyse website usage and trends to enhance user experience and service offerings.

• To monitor and protect the security of our systems and prevent fraud.

3.3. For Marketing and Communication

• To send you marketing communications about our services, promotions, or news that we believe may be of interest to you, where you have consented to receive such communications or where we have a legitimate interest to do so.

• To respond to your enquiries and requests.

3.4. For Legal and Compliance Purposes

• To comply with legal obligations, such as tax and accounting requirements.

• To enforce our terms and conditions and other agreements.

• To establish, exercise, or defend legal claims.

4. Legal Basis for Processing Your Information (UK GDPR)
We will only process your personal data when we have a lawful basis to do so. The legal bases we rely on include:

• Contractual Necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., providing our marketing services, processing payments).

• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests (e.g., improving our services, marketing activities, fraud prevention, website analytics). We ensure a careful balance between your rights and our legitimate interests.

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose (e.g., sending you marketing emails). You have the right to withdraw your consent at any time.

• Legal Obligation: Processing is necessary to comply with a legal or regulatory obligation (e.g., maintaining records for tax purposes).

5. Sharing Your Information
We may share your personal information with third parties in the following circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, website hosting, data analytics, email delivery, and customer support. These providers are contractually obligated to protect your data and only use it for the purposes for which we disclose it to them.

• Clients: When you provide images or other content for marketing campaigns, this content will be shared with the relevant client for whom the campaign is being run, and subsequently published on public platforms (e.g., social media, websites) as part of the agreed-upon services.

• Legal Requirements: We may disclose your information if required to do so by law, in response to a court order, subpoena, or other legal process, or if we believe such action is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of our users or the public.

• Business Transfers: In the event of a merger, acquisition, reorganisation, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

• With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

We do not sell your personal data to third parties.
6. International Data Transfers
As a UK-based company, we primarily store and process data within the UK and the European Economic Area (EEA). However, some of our third-party service providers may operate outside the UK/EEA. When we transfer your personal data outside the UK/EEA, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, such as:

• Transferring data to countries deemed to provide an adequate level of protection for personal data by the UK government or the European Commission.

• Using specific contracts approved for use in the UK/EEA which give personal data the same protection it has in the UK/EEA (e.g., Standard Contractual Clauses).

7. Data Security
We have implemented appropriate technical and organisational security measures to protect your personal data from accidental loss, unauthorised access, use, alteration, or disclosure. These measures include:

• Encryption: Using encryption for data in transit and at rest where appropriate.

• Access Controls: Restricting access to personal data to authorised personnel only.

• Regular Audits: Conducting regular security assessments and vulnerability scans.

• Employee Training: Ensuring our staff are trained on data protection best practices.

Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
8. Data Retention
We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
9. Your Data Protection Rights (UK GDPR)
Under UK GDPR, you have certain rights regarding your personal data. These include:

• The Right to Access: You have the right to request a copy of the personal data we hold about you.

• The Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

• The Right to Erasure (Right to be Forgotten): You have the right to request that we delete your personal data under certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected).

• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions (e.g., if you contest the accuracy of the data).

• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, in a structured, commonly used, and machine-readable format, under certain conditions.

• The Right to Object: You have the right to object to our processing of your personal data, particularly where we are relying on legitimate interests as our legal basis, or for direct marketing purposes.

• Rights in Relation to Automated Decision-Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

• The Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the details provided in Section 16. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).
10. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content. Cookies are small text files placed on your device.

• Essential Cookies: Necessary for the website to function correctly.

• Analytical/Performance Cookies: Help us understand how visitors interact with our website.

• Functionality Cookies: Used to recognise you when you return to our website and remember your preferences.

• Targeting/Advertising Cookies: Record your visit to our website, the pages you have visited and the links you have followed.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more detailed information on the cookies we use and your choices regarding cookies, please refer to our separate Cookie Policy (if applicable).
11. Third-Party Links
Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
12. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child without parental consent, we will take steps to delete that information as quickly as possible.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have any questions about this Privacy Policy or our data protection practices, or if you wish to exercise any of your rights, please contact us:
Hustle Email: marketwithhustle@gmail.com
Hustle Phone: +447759151194
Complaints
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.